All orders are placed either by phone or fax (via purchase orders.) In the U.S. please call us toll free at 1-800-370-9152, between 7 a.m. 5 p.m. Pacific Standard Time, Monday through Friday. International inquiries are made by calling +1 714-772-3000 or via fax +1 714-772-3088.
Samples are available; however, specific size requests can not be satisfied due to shipping & cost limitations.
What are your hours of operation?
7 a.m. 5 p.m. Pacific Standard Time, Monday through Friday.
Do you sell short lengths of hose?
Yes, a few of of our duct hoses are available in sections as short as 5 feet. However, most hoses are sold in full lengths only.
What are your credit terms?
Upon the approval of credit, open account terms are 1% 10 DAYS net 30 and past due thereafter. Delinquent accounts at 60 days will be placed for collection. A 1-1/2% per month (18% yearly) finance charge will be made when past due.
To establish an open account please call us for a Credit Application.
Do you accept credit cards?
Yes, most debit cards, Visa, MasterCard, all American Express cards as well as Discover Card.
How are products shipped?
Depending on size and weight we would use a variety of carriers. Most small packages are shipped via Fed Ex Ground, if express delivery is required, and then Fed Ex Express (air services: one day, two day or three day) are used.
Heavy or oversized shipments are made via Yellow Freight or Motor Cargo. Note that overnight or exact day deliveries are also available via the above freight carriers.
All shipments are guaranteed for the full value of the product.
How quickly are products shipped?
Most stocked orders are filled within 24 hours. We do our best to provide you with fast and efficient delivery.
Because we inventory all popular sizes and styles of products, shipments in as little as 24 hours are available to help you through an emergency. By providing them with quality products, factory support, and field assistance, we help them serve you.
