Here at Ducting.com, we pride ourselves on being the best in the business when it comes to customer satisfaction and service. Our expert staff realize that each and every customer is important, and we constantly strive to improve our business by asking for your valuable feedback. Our staff our fully trained on our industrial hose line and can discuss the scope of the duct hose line with confidence. You are not calling outsourced customer care, you are calling Rubber-Cal staff in Orange County, California. Our staff can help with your requirements whether it is material collection duct, dust transfer hose, or for a smoke hose we will try and educate you on our products and allow you to make the final decision.
Ducting.com staff are always eager and willing to offer support and advice, and we give the same enthusiasm and effort to making sure that you find the right duct hose for every application, from air ventilation to exhaust transfer and beyond.
We are always looking to provide answers to your flexible industrial hose questions and solve issues as they arise. Please contact us any time during our regular business hours! Whether you pick up the phone and give us a call or send us an email with your questions, we are always happy to help you fulfill your flexible ducting needs.
Name: Joshua Krueger
Position: Technical Sales Manager/Customer Service
Education: BA in History, 2004 - California State University Fullerton
Josh has been with Rubber-Cal since 2006. He has been one of the major reasons for the company’s continued growth, working in sales, marketing, and now leading the company’s sales staff. Josh is the go-to expert when a hose project has a technical or complex framework.
Josh has a wide variety of hobbies, from the Warrior Dash obstacle race, to bar trivia, to video games like Diablo III. He loves figuring out how things work, so he enjoys putting stuff together and taking it apart, which sometimes gets him into trouble with computers, woodworking, and home improvement projects. He is a devout USC football fan, and has been happily married. Expect to see Josh at our next trade event!
Favorite Flex Hose or Ducting and Why? If there is a category of products that are his favorite it would have to be woodworking dust collection hoses. Josh is an avid poker player and has build custom table from the ground up on a few occasions! “I think our Urethane-Flex and Thermoplastic Flex offer so many flexible hose options that they can be the answer to most applications. Whether it be woodworking, portable air conditioners, moving steam, or just using the hose the blow ambient air. Clients have to ability to adapt their budget to a duct hose that will work for them.”
Name: Ricardo Rosales
Position: Flexible Ducting Specialist
Education: BA in Economics 2008 – University of California Santa Cruz
Ricardo has been with Rubber-Cal since 2009. His extensive knowledge of our product line makes him the go-to expert when clients require help with their hose projects. Ricardo’s meticulous approach to customer-care makes him the ideal candidate as the lead sales contact for our flexible ducting line of products. Ricardo likes to run and is pushing to finish his half-marathon at the impressive 90-minute mark. He also enjoys the less strenuous sport of video gaming! Rici (as he is known in the office) is a very interesting person to get to know. Here are a few fun facts about him: he once shot his brother with a BB gun (accidentally, of course), got stung by a stingray when he was 10 years old, is terrified of heights, and has an aversion to roller coasters.
Favorite Flex Hose or Ducting and Why? “My personal favorite is the ‘Urethane Flex Medium-Duty’ hose because for one, it’s very durable. It’s probably one of our most durable hoses. It is also the best flex hose we carry for the money. I like it because I find that it is the highest in terms of customer satisfaction. I never get a complaint about these.”
Name: Morgan Williams
Position: Customer Service
Morgan has been with Rubber-Cal since 2012. He is our customer service expert. He has a lot of knowledge about our vast product line and has a gift for putting customers at ease. You’re in good hands with Morgan. When Morgan is not helping customers out in the office, he can be found either at a pool table, a golf course, or surfing the California waves. Morgan is a long time resident of Orange County and by all accounts is our most congenial customer care specialist.
Favorite Flex Hose or Ducting and Why? “I’ve got a soft spot for the ‘Rhinoback’ street sweeper hose. Just the name is cool enough to sell me on it. But it terms of application, this hose is tough and durable. Because of its size it sucks in a lot of debris. The ‘Rhinoback’ is powerful. I like powerful.”
Name: Matt Figroid
Position: Senior Sales Associate
Education: BA in Business Administration 1995
Matt has been with Rubber-Cal since 2008. He is known for being a trove of technical knowledge about our ducting products. Matt is an expert at pairing customers up with the right product for their applications. Matt is an interesting guy to get to know. His desk is the office’s unofficial library, flanked by a mountain of books. He is a very avid reader, reading a count of 50-80 books per year. When he is not reading, Matt likes to hang out with his buddies over a beer at his favorite local bar. He is also enthusiastic about photography and particularly fond of taking pictures of the various places he happens to go to.
Favorite Flex Hose or Ducting and Why? “Probably the ‘Neoprene Flex 1-Ply’. Its just very versatile, it can transfer a lot of different materials. That is why I usually recommend it. ”
Name: Gregory Yoon
Position: Senior Sales Associate
Greg has been with Rubber-Cal since 2010. He is a very integral part of the team. He knows the product line like the back of his hand and is great at helping customers. Greg is a very patient guy and will carefully walk you through the solutions to your application. Greg is a long time resident of Cerritos California. Greg is also a big sports fan, with a particular love for the Dodgers. Even though the Dodgers recent record has been unimpressive, Greg is excited about Magic Johnson’s involvement with the team.
Favorite Flex Hose or Ducting and Why? “My personal favorite ducting product is the ‘PE Flex Commercial’ vacuum duct. I like it because it is easy to carry out and it is solid enough to be crush resistant. This is a pretty sturdy and tough hose that can be used in dry-vacuum, wet-vac and even in commercial pool vacuum applications. You won’t ruin it if you accidentally sit on it.”